Hotel Chocolat Velvetiser review: The ultimate home hot chocolate maker

Our Score:

Read our Hotel Chocolat Velvetiser review to discover why you really should spoil yourself with this little miracle machine.

Do you love hot chocolate? Enjoy a little self-indulgence? Want barista quality hot chocolate at home? You need the Velvetiser.

hotel chocolat velvetiser review

What is the Hotel Chocolat Velvetiser?

Hotel Chocolat call their little marvel an ‘in-home drinking hot chocolate system.’ Which is possibly the clumsiest strapline I’ve ever seen. In plain English the Velvetiser is more or less a milk frother. Though that’s selling it woefully short. But the basic premise is the same.

The jug heats up and whisks milk and chocolate flakes to make a frothy hot chocolate. If all that sounds a little underwhelming please do read on. Because the Velvetiser is no ordinary kitchen gadget and the hot chocolate it makes tastes out of this world.

Hotel Chocolat Velvetiser review: From ordering to tasting

After ordering from the Hotel Chocolat website, which for such a great brand is surprisingly naff, the Velvetiser arrived after 48 hours. Everything was securely packed and even the packaging reflected the luxury you expect from Hotel Chocolat. In fact, everything to do with the Velvetiser is touched with luxury. It’s all beautifully presented. Which is all well and good. But does it do the job? Can the Velvetiser really make the ultimate cup of hot chocolate? There was only one way to find out.

Hotel Chocolat Velvetiser review: The road test

The proofs in the pudding. Or in this case the drinking. Is their hot chocolate all that Hotel Chocolat claim?

I do hate modern ‘text speak’ so forgive me but…. OMG. This is the chocolate drink of your dreams. And who doesn’t dream of chocolate?

I do consider myself a hot chocolate connoisseur. And the hot chocolate you can make in the Velvetiser is right up there with the best. Actually, I’ll go further and say you can’t make a better hot chocolate at home. Not out of a packet at least.

But let’s start at the beginning.

What’s in the box?

opening the hotel chocolat velvetiser box

The excitement mounts – opening the box!

Hotel Chocolat know the value of getting the ‘opening the box’ excitement just right. Open the outer box and the goodies are neatly stored in Hotel Chocolat wrapping paper. Rip the paper off with all the urgency and excitement of a kid on Christmas morning and you’ll find the Velvetiser itself, two ‘pod’ cups and your selection box of chocolate flakes. All individually boxed and packaged. There are also instructions, the inevitable upsell (one free box of chocolate flakes if you order at least one other) and a nicely produced booklet all about hot chocolate.

hotel chocolat selection box

hotel chocolat selection box

Summary of contents

  • 1 x Velvetiser.
  • 2 x cups.
  • 1 x Selection box of chocolate flakes – two each of salted caramel, milky chocolate, hazelnut, 70% cocoa and 100% cocoa. Each packet makes one cup of hot chocolate.
  • Paperwork

Making your hot chocolate

The Velvetiser is really easy to use. The brief summary is:

  • Make sure the whisk is in the Velvetiser.
  • Pour your choice of milk up to the level marked.
  • Empty a packet of chocolate flakes directly into the Velvetiser.
  • Replace the lid of the Velvetiser and switch on. The ‘on’ button lights up.
  • After approximately two and a half minutes the ‘on’ button will go off. This means your drink is ready.
  • Decant your hot chocolate into your cup.
hot chocolate by hotel chocolat

The perfect cup of hot chocolate

And that’s it. But if you’re making more than one cup you do have to rinse the Velvetiser out with cold water to return it to the right temperature before making a second cup. Which is annoying. But it doesn’t take long and it’s well worth doing to make sure every cup of hot chocolate is perfect.

Hotel Chocolat Velvetiser review: The good and the bad

For a hot chocolate maker the Velvetiser isn’t cheap. In fact, it’s very expensive. £99.95 expensive. Considering you could buy a milk frother for less than half that price why would you consider the Velvetiser?

Well, the great thing about the Velvetiser is…

Everything about it is top-quality. From its eye-catching design to the high-quality manufacturing. The Velvetiser is a top-notch gadget.

Hotel Chocolat partnered with Dualit to make their device. And you can certainly tell that from the high-quality finish, reliability and efficiency of the Velvetiser. You can choose between charcoal, white and copper finishes. I went for copper but in retrospect should probably have got for neutral white. Ah well….

Whichever colour you choose the Velvetiser is really easy to use. It’s a little ungainly at first when you pour the hot chocolate out but you’ll quickly get used to it.

Hotel Chocolat Velvetiser Hot Chocolate Machine, Copper
  • Barista grade hot chocolate, as served in Hotel Chocolate cafes, velvetised at the touch of a...
  • Contains - The Velvetiser hot chocolate machine - 10 single serve hot chocolates, milky, salted...
  • An electrical product, ready to use straight from your countertop, a removable whisk and...

It only takes a couple of minutes to make a cup of hot chocolate and I must admit the whole process is fun. But of course, no matter how nice it looks the important thing is how good the hot chocolate tastes. And I have to say it’s off the scale.

It’s absolutely delicious. And I’ve tried every flavour. The hot chocolate is very, very rich, ultra-smooth and tastes divine. It’s a chocoholics dream.

And the not so great thing about the Velvetiser is…

The cost. That’s more or less it. The Velvetiser itself will only leave you with a few pence change from £100. And it doesn’t stop there. The price per drink is £1.20. The equivalent drink in a Hotel Chocolat cafe is £3.50. But…. The instant hot chocolate I usually drink works out at 10-20p per cup. That’s a huge difference. You do need to be aware of the ongoing expense before you buy the Velvetiser.

However, that said, comparing the hot chocolate the Velvetiser makes to that from a jar of instant is like saying cubic zirconia is the same as a diamond.

So, the hot chocolate the Velvetiser makes is delicious. But I do have a slight issue with the Velvetiser. And I admit this is a personal bugbear of mine. But you may share my chagrin.

The temperature of the drink when it’s made isn’t hot. In fact, it’s more warm than hot chocolate. It’s the kind of drinkable temperature that you’ll be familiar with if you visit a coffee shop like Costa. This may not bother you. It probably won’t. And my daughter always rolls her eyes when I complain about it in Costa. But I prefer my hot chocolate…hot. The clue’s in the name after all.

To be fair Hotel Chocolat do say to warm your cup first if you prefer a hotter temperature. But my personal preference would be for a hotter drink without having to go through additional prep. If you want your chocolate hot warm your cup beforehand. But be careful the cup doesn’t become too hot to handle.

Another downside is that you can’t shop around to see if you can find the Velvetiser cheaper elsewhere. You either have to order it online from their website or call into a Hotel Chocolat store. This ensures the price remains at the level Hotel Chocolat want.

Finally, and this is a minor irritant but you do have to rinse the Velvetiser out between drinks if you’re making more than one at a time. Which is a bit of a pain. Though that’s probably me being picky.

the velvetiser

Hotel Chocolat Velvetiser review: In a nutshell


  • High-quality product.
  • Looks great with a choice of three colours.
  • Makes wonderful hot chocolate.
  • Range of different flavours available.
  • Easy to use.
  • Quick and easy to clean.


  •  It’s expensive.
  • Only available directly from Hotel Chocolat.
  • Temperature of the drink may not be hot enough for you.
  • Only makes one drink at a time.
  • Did I mention it’s expensive?

Hotel Chocolat Velvetiser review: Should you buy it?

There’s no doubt the Velvetiser delivers a lovely cup of hot chocolate. And it’s easy and fun to use. It’s also very simple to keep clean. But as we’ve said above it’s expensive. Not only the initial purchase of the Velvetiser but at £1.20 for every drink you make it costs so much more than the alternatives.

But you get what you pay for. The Velvetiser itself is a very high-quality product and the hot chocolate is super tasty and very indulgent. And that’s the key. The Velvetiser is an indulgence – it’s probably not something you’ll use every day. But as a treat on a weekend or as a pick-me-up on a winter evening it really hits the mark.

The bottom line is that if you like hot chocolate, you’ll love the Hotel Chocolat Velvetiser. I’m a chocoholic and use mine two or three times a week. I wouldn’t be without it. So, it’s a thumbs up from me and a highly recommended purchase.

hotel chocolat velvetiser

The copper finished Velvetiser

Where can I buy the Velvetiser?

We usually recommend buying the products we review directly from Amazon. This is because you also find the best prices at Amazon, you have more choice and they have an excellent returns policy. But you can buy the Velvetiser from the Hotel Chocolat website.

It’s not the best website in the world but it at least allows you to checkout as a guest so you don’t have to go through the rigmarole of opening an account for a one-off purchase. Ordering is a quick process and they have different delivery options. I chose standard delivery and received my Velvetiser within 48 hours. Though I did slightly begrudge paying an extra £4 for delivery after spending over a hundred quid with them.

However, if you buy direct from Amazon you can get free delivery and they have a great returns policy. Though I’ve no idea why you’d want to return the Velvetiser once you’ve tasted the hot chocolate.

Hotel Chocolat Velvetiser Hot Chocolate Machine, White
  • Barista grade hot chocolate, as served in Hotel Chocolate cafes, velvetised at the touch of a...
  • Contains - The Velvetiser hot chocolate machine - 10 single serve hot chocolates, milky, salted...
  • An electrical product, ready to use straight from your countertop, a removable whisk and...

This page may contain affiliate links. See our disclosure notice for more information.


1 Comment

  • Dianne Balding says:

    Can also purchase from QVC shoppinc channel, paid £84 for mine as it was the offer of the day.
    I dont like the coffee as it also includes chocolate and I either want a latte of I don’t but certainly dont want to taste chocolate in it. But I do love the Velvetiser

Leave a Comment